Delivery Catering FAQ's

You can place an order through our website ‘contact’ page, by emailing [email protected], or via airplane skywriting smoke signals. We are typically in the office between the hours of 8:00am and 5:00pm, Monday-Friday, and any requests submitted outside of business hours will be addressed the following business day. Any inquiries submitted require acknowledgement and confirmation from Coast2Coast before they are confirmed.

We accept delivery orders as they come in, on a “first come, first served” basis. The more notice you can give us the better, as it allows us to guarantee your delivery and plan accordingly, but we do respectfully request two business days’ notice. We will always endeavor to accommodate a last-minute request, but cannot guarantee availability and depending on the circumstances, additional charges may be incurred- the nature of which will be communicated at the time the order is placed.

Yes. During the week, we have a minimum order of 10 guests. On weekends – our food and beverage minimum typically starts at $500, but is dependent on many factors including seasonality, current and anticipated business volume, staffing availability, etc. The food and beverage minimum must be met, regardless of changes in guest count, menu or any other change in event scope, and does not include the cost of delivery, tax, gratuity, or other fees associated with your event.

We do not require a deposit for delivery service. For corporate and public entities, we can set up a house account and arrange billing terms, but for private or new business we do require a credit card to secure the delivery.

Typically, delivery fees start at $45 for traditional buffet service, $30 for disposable delivery service (i.e. box lunches) and $95 for weekend service. The delivery fee can change depending on party size, location, weekday vs. weekend and seasonality.

No, we do not automatically include gratuity. Our team is awesome and always appreciates gratuity, but it is certainly not expected. Should you be so inclined, any amount is appreciated but clients typically leave between 10%-20%.

For traditional buffet service, we will provide chafing dishes for all hot food, ceramic platters for cold/room temperature items, serving utensils and disposable ware (plates, forks, knives, napkins, etc.). We do not bring tables for the buffet; they must be provided by the venue or client.

Absolutely! We are not an “allergy free” facility, and cannot 100% guarantee that a menu item can be completely free of allergens, but most of our sauces are gluten free, and as a scratch kitchen we can prepare food to accommodate your guests. Dietary options can be added or substituted on any buffet and we’re happy to talk through the options.

Unless there are extenuating circumstances, typically the only costs associated with delivery catering service is the delivery fee, the food/beverage costs and any applicable taxes.

Depending on the location and nature of the delivery, we typically arrange a 2-3 hour window for us to return for our items, but can also be flexible – let us know if alternate arrangements should to be made to better suit your schedule.

You’re more than welcome to package any leftovers in your containers at your discretion! However – when we return for pickup we don’t typically leave leftovers both for food safety reasons and because of the likelihood that leftover food doesn’t meet our quality standards. Unless otherwise notified, we will bring any uneaten food with us during cleanup.

You can pay online,  you can request a credit card authorization form be sent to you via email that you can fill out and return to us, we can send you a link to your event’s payment portal, or we do also accept payment in Spanish Doubloons via carrier pidgeon (just kidding… kind of). For corporate and public entities, we can set up a house account and arrange billing terms, but for those without an approved account, we do require a credit card to be placed on hold to secure the delivery.

Certainly, as long as we’re notified more than 48 business hours from the delivery date. Within 48 business hours of your delivery, we cannot cancel, reduce head count or remove items from your menu. In some cases however, we can increase the guest count or add menu items. Please contact us immediately should there be a requested change so we can do our best to accommodate you.

A confirmed delivery can be canceled prior to 48 business hours of the event date. Should you need to cancel a delivery within 48 business hours of the event, we will still require payment for the food ordered. We cannot accept cancellations over the weekends.

Generally, we set an estimated arrival time to be 30-45 minutes prior to the serving time. The arrival/arrive by times are an estimated window for Coast2Coast Culinary to arrive on-site. These times are an approximation and are not meant to be a guarantee given traffic, business volume, etc., and are built in to ensure timeliness regardless of circumstance so that we can have your food set by the serve time. Should there need to be adjustments made to the standard timeline, please communicate that to so we can work to accommodate you!